New Delhi – The state consumer commission has pulled up private airline, Air Deccan, for cancelling the tickets of a passenger, booked six months in advance in a promotional fare scheme, just six days ahead of the departure date. The airline has been fined Rs 50,000 of which Rs 25,000 has been given as compensation to the consumer while the rest has been deposited in the state welfare consumer fund.
The airline had told the passenger that the flights on the Mumbai-Delhi route were not operational between May 1 and May 31, 2007 but contrary to claims, the passenger found out that the flights were not cancelled. As a result, he along with two of his relatives had to fly on a more costly flight that cost him an additional Rs 7,650.
Air Deccan told the commission that the passenger himself had cancelled the tickets. However, the passenger, Ajay Goel, claimed that he had on November 12, 2006 booked a return air ticket for himself and his two relatives, Basant Garg and Saurabh Garg, under the airline’s promotional fare scheme at a basic fare of less than Rs 300.
The tickets had been booked for May 3 and May 6. However, on April 26, 2007 — just six days before the departure — he received a call from the airline’s Bangalore head office that his tickets had been cancelled due to a techincalglitch. Goel was further told that the flights were not operational from Mumbai to Delhi from May 1 to May 31 and he would be refunded the fare. He checked out the site regarding the status of departure flights and found that flights were actually operational.